MODEL SENTRY SUPPORT

We’ll help you get
back to Ready.

Start with the quick answers below. If ModelSentry still needs attention, contact Trieflow LLC and include the app version, macOS version, and the exact on-screen error—never your prompts or documents.

Compatibility

ModelSentry 1.0 requires an Apple silicon Mac, macOS 14 or later, Metal, and sufficient free storage. Intel Macs are not supported.

A download stopped

Keep ModelSentry open and choose Retry. Resumable downloads continue from verified progress when the model host supports ranges. ModelSentry discards an artifact if its final size or checksum is wrong.

A model says Repair Needed

Model Health found a missing or changed model file. Choose Repair to download and verify a clean replacement. ModelSentry will not run the changed file.

History and documents

History is local and off by default. Attachments are limited to supported UTF-8 text files with strict size limits. Binary files are rejected.

Contact Trieflow

Email support@trieflow.com. Support URL: modelsentry.trieflow.com/support.